MGM National Harbor resort and casino will reopen to the general public at 6 a.m. on Monday, June 29 following its closure earlier this year amidst the coronavirus crisis. During the initial weeks of its reopening, its amenity offerings will be limited and, per the State of Maryland’s guidelines, the property will operate at 50% capacity.
“The last several months have been challenging for the entire world, including our employees and the surrounding DMV community. As we enter this next phase, we are proud and excited to begin getting our employees back to work and to continue working with our local business partners,” said Jorge Perez, MGM Resorts Regional Portfolio President and President of MGM National Harbor. “The health and safety of our guests and employees is our top priority as we plan for our reopening, and we look forward to welcoming everyone back for some much-needed entertainment.”
Last month, MGM Resorts, the parent company of MGM National Harbor, released a comprehensive “Seven-Point Safety Plan,” a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases. As time passes, the company will continue to evaluate and evolve its safety protocols. Key initiatives from the MGM Resorts plan as well as those specific to MGM National Harbor include:
- Employee screening, temperature checks and COVID-19 specific training
- Employees and guests will be required to wear masks in public areas. Masks will be provided free of charge
- Guest temperature checks at casino floor entrances and hotel front desk
- A physical distancing policy will be implemented, with floor guides serving as reminders
- For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks
- Standalone handwashing stations designed by MGM Resorts conveniently located on the casino floor
- Contactless Check-In through the MGM Resorts App will allow hotel guests to go through the check-in process on their personal devices, minimizing interactions
- Guestroom Attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms
- In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently
- Digital menus will be available to view on personal mobile devices via QR codes in the resort’s food and beverage outlets
- To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready
- MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address (firstname.lastname@example.org). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
MGM National Harbor has also announced that complimentary self-parking will be available for guests: however, valet parking will not be operational at this time.